MS OUTLOOK TROUBLESHOOTING INTERVIEW QUESTIONS

OUTLOOK:

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite.

It is used mainly as an email application.

It can be used as a stand-alone application, or can work with Microsoft Exchange Server  for multiple users in an organization, such as shared mailboxes and calendars, Exchange public folders, SharePoint lists, and meeting schedules. 

·         Its a E-mail client application software.

·         Its inbuilt with Microsoft office.

Outlook configuration (2000/2003/2007/2010)

Types:

1.    Exchange server email configuration

2.    Internet E-mail configuration

Outlook Issue  & Trouble shooting :

> Unable to sent & Receive the Mails

Solution:

1)      Check E-mail id & internet connection.

2)      Check Junk E-Mail ( select the mail – R.C – Junk – Add into safe sender list)

3)      Check the attachment  File Size

4)      Check the attachment file format (.exe, Key gen , Virus)

5)      Check The Pst  Size (Max 20gb, Recommended 10GB)         

6)      Check The Wi-fi Strength

7)      Check the password (if changed).

8)      Incoming (pop)& Outgoing (SMTP )Address

(If DNS busy or failed- Change Name to IP)

Example:  Sysco:

Pop   – pop @net4india .com (or)       Ip address: 115.110.50

SMTP – smtp@net4india.com ( or) )  Ip address: 115.110.50.2

9)      Add Out going server Address in more settings

10)  Change the Default sent and receives setting   from 30 Minutes to 1 minutes

If exchange server is busy - (Send and receive -  Send and receive Groups- Define  Send and receive Groups)

Difference Between Outlook , Outlook Express And lotus?

	Inventor	Suppot flatform	File Extn	Virtual Support
1.Outlook	Microsoft	Widows	.pst	No
2. Outlook Express	Mozilla & M.S	Windows	.dbx	No
3.Lotus	IBM	Win 2003, Linux, IBM5, Sun solaris, Lotus	.nsf	Yes

Note:

1.PST – Personal Storage Table

2.DBX – Data base Exchange

3.NSF – Notes Storage Table

1) What is the maximum amount of databases that can be hosted on Exchange 2003 Enterprise?

16-gigabyte(GB)database limit per database , 20 GB in 2007, 2 Gb in 2000,2003

2) What is POP3?

POP3 (Post Office Protocol 3) is the most recent version of a standard protocol forreceiving e-mail. POP3 is a client/server protocol in which e-mail is received andheld for you by your Internet server.

3) What is the difference between POP3 and IMAP Mail Server?

 There are two different protocols available to access e-mail: POP3 and IMAP.

     1.POP3 is useful when e-mail is checked from only one computer.

IMAP is the better choice to check your mail from multiple computers.

     2.When using POP3, your mail is stored on your PC.

When using IMAP, the mail is stored on the mail server.

4)Your .pst file got corrupted, your manager wants to check his mails, butit's not getting open, what will you do ?how u will solve this problem

Run the scanpst to solve this issue from the following location

C:\program files\Common Files\System\MSMAPI\1033\SCANPST.EXE

5)standart port nos :

 The standart port nos are respectively          

SMTP -25,POP3- 110, IMAP4 -143,RPC- 135,LDAP- 636,GLOBAL CATALOG -3269

Other : DNS-53, FTP -20,21, DHCP- 67 , Http - 80

 6) Which of the following TCP/IP protocol is used for transferring electronic mail

messages from one Machine to another?

    Ans) SMTP    

7)How much mail can be stored in each mailbox?

    Ans) 5000    

8) What is the port number for POP & SMTP?

Ans) 110&25 

           

9)What is the default (.pst )file size limit in Outlook 2007 and in Outlook 2003?

    Ans) 20GB   

             

10)What is space limitation on the Exchange Server (.OST)?

Ans)1GB

11)What is a PST file and what is the difference between a PST file and OST file? What file is used by outlook express?

OST stands for Offline Storage Tables. It is an offline folder created by MS Outlook and MS Exchange to hold offline copies of whatever exists in the Exchange server. To make it more simple to understand, you can just call OST files as as local copy of your Exchange mailbox. (i.e. when you are offline) and then, when you get online it will synchronize itself with your exchange server mailbox.

On the other hand, PST stands for Personal Storage Tables. These are also known aspersonal folders or personal files. It is not created by Outlook or the Exchange server. Instead, you (or any user, for that matter) can create it to store all your emails, contacts, calendar entries etc. These PST files can be stored anywhere in your computer and it makes it that much easier for you to keep a backup copy of your PST files or move it from one computer to another.

11) What is a PST file and what is the difference between a PST file and OST file? What file is used by outlook express?

PST file is used to store the mails locally when using outlook 2000 or 2003. OST file is used when we use outlook in cached exchanged mode. Outlook express useds odb file.

Outlook Options:

1. How to sent a E-mail?

2. How to create a signature?

3. How to create the sub-folder in pst (Personal folder)?

4. How to move /copy the mails from one folder to other?

5. How to find the pst default storage location?

6. How to find the pst size ?

7. How to create a New Personal folder( Pst) ?

8. Outlook backup & restore

9. Contacts backup and Restore

10. Dual account creation  & Password creation

11.Outlook Advanced mode settings

12. Pst Repair